Refund policy

At HarGhar.in, we want you to be happy with your purchase. We carefully check products before dispatch, but if you receive a damaged, defective, wrong, or missing item, we are here to help.

1. Return Eligibility

You may request a return within 3 days of receiving your order if:

* The product is damaged or defective.
* You received a wrong product.
* An item is missing from your order.

To be eligible for a return, the product must be unused and in its original packaging, along with all tags, accessories, and other items received with the order.

2. Unboxing Video

For damaged, defective, wrong, or missing items, customers are requested to record a clear unboxing video from the time the parcel is opened.

Photos and/or an unboxing video may be required to verify the issue before a return or refund is approved.

3. Non-Returnable Items

Returns will generally not be accepted for:

* Products damaged due to misuse or improper handling.
* Used products.
* Products without their original packaging.
* Products returned after the 3-day return period.
* Returns requested because of a change of mind or personal preference.

Certain products may have different return conditions, which will be mentioned on the product page where applicable.

4. How to Request a Return

To request a return, please contact us within 3 days of delivery through our customer support/contact details.

Please provide:

* Order number
* Reason for return
* Clear photographs of the product
* Unboxing video, where applicable

After reviewing the request, we will inform you whether the return has been approved and provide further instructions.

5. Return Shipping

For an approved return due to a damaged, defective, wrong, or missing item, HarGhar.in will provide the applicable return instructions.

Returns sent without prior approval may not be accepted.

6. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

7. Replacement

Where applicable, we may offer a replacement instead of a refund for damaged, defective, or incorrect products.

Replacement availability depends on product availability.

8. Refused or Undelivered Orders (RTO)

If an order is returned because the customer refused delivery, provided an incorrect address, was unavailable to receive the parcel, or did not collect the parcel, it may be treated as a Return to Origin (RTO).

Any refund for an RTO order will be considered according to the applicable shipping, packing, and other costs incurred for the order.

9. Cancellation

Orders may be cancelled only before they are processed or dispatched, where applicable.

Once an order has been dispatched, cancellation may not be possible.

10. Contact Us

If you have any questions regarding returns or refunds, please contact HarGhar.in through the contact details provided on our website.

HarGhar.in reserves the right to review each return and refund request on a case-by-case basis.